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Help · Leads

Lead credits and bad-lead refunds

What a marketplace lead costs, how to top up, and getting credits back for a lead you couldn't reach.

Open Lead credits1 min readFor owners, admins, office staff

What a lead costs

CreditsDamageRough job value
1One or two small dentsR750 to R1,650
2A larger dent or creaseR1,200 to R2,500
4Hail damage, several dentsR2,000 and up

A lead whose size isn't clear costs 2. The offer card shows the cost on its button, Accept · 2 credits, before you commit.

Topping up

PackExcl. VATIncl. VATPer credit
10 creditsR500R575R50
25 creditsR1,125R1,293.75R45
60 creditsR2,400R2,760R40

Packs are charged to the card your Dentz plan uses, and each gets a tax invoice under Billing. Only the owner can buy packs.

Reporting a bad lead

  1. On Leads, find the accepted lead under Your leads and press Bad lead.
  2. Pick what went wrong: couldn't reach the customer, wrong or dead number, fake or test request, duplicate, not a dent repair job, or other.
  3. Add a note if it helps (it's required for Other) and press Report. The lead is closed.

Still stuck?

Press Get help in the portal or under More in the Dentz app, or email hello@dentz.co.za. A person answers, usually within the working day.

Updated 2026-09-25

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